Our Repair Guarantee — Because Your Satisfaction Is Non-Negotiable
Every Fixit FTL repair is backed by our full satisfaction guarantee. We stand behind our work with certified technicians, genuine OEM parts, transparent pricing, and a commitment to getting it right — every single time.
"If the same issue we repaired comes back after our service, we return and fix it — no charge for parts, no charge for labor. That is the Fixit FTL guarantee."
— Fixit FTL Appliance Repair, South Florida
What We Promise
Six Commitments Behind Every Fixit FTL Repair
Our guarantee isn't just a policy statement — it's built into every step of how we work. These are the six commitments we make to every South Florida homeowner.
Parts & Labor Covered
Every repair we complete is fully covered — both parts and labor. If the same issue comes back after our repair, we return and fix it at zero additional cost.
Certified Technicians Only
All work is performed by factory-certified, fully licensed technicians. We never send untrained staff into your home. Certification is non-negotiable.
Genuine OEM Parts
We use only genuine manufacturer-approved replacement parts — not cheap aftermarket alternatives. Real parts mean longer-lasting, reliable repairs.
No Surprise Charges
You receive a full, itemized quote before we touch a single component. The price we quote is the price you pay — always. No hidden fees, no upsells.
First-Visit Fix Rate
Our technicians arrive stocked with the most common replacement parts. We resolve most appliance issues in a single visit — no waiting for callbacks or multiple trips.
Dedicated Follow-Up
After every repair, we follow up to confirm everything is working perfectly. Your satisfaction doesn't end when we walk out the door.
Coverage
All Appliances. All Brands. Fully Covered.
Our repair guarantee applies to every appliance type we service and every brand in our portfolio — from everyday brands like Whirlpool, Samsung, and LG to premium manufacturers like Sub-Zero, Miele, Thermador, Wolf, and Viking.
Whether it's a refrigerator compressor, a washer motor, a range igniter, or a dishwasher control board — if we repaired it and the issue recurs, we fix it again at no additional charge.
Appliances Covered by Our Guarantee:
How We Work
Our 6-Step Process — Quality Built Into Every Repair
The guarantee doesn't start after the repair — it's built into every step of our process from the moment you call to the moment we follow up.
Schedule Your Service
Call us or book online. We confirm same-day or next-day availability and send you a reminder with your technician's name and estimated arrival window.
Thorough Diagnosis
Your certified technician arrives fully equipped and performs a complete diagnostic assessment — not just a surface-level look. We find the root cause, not just the symptom.
Transparent Quote Delivered
Before any work begins, we present a detailed, itemized quote covering parts and labor. You approve, modify, or decline — no pressure, no commitment required.
Expert Repair Performed
Once approved, we complete the repair using genuine OEM parts and certified techniques. Most repairs are finished within 1–2 hours in a single visit.
Post-Repair Testing
We run your appliance through a full operational test before we leave. We won't close the job until we're satisfied — and you are too.
Follow-Up Confirmation
We check back after your repair to confirm everything is running perfectly. If anything isn't right, we come back — covered under our repair guarantee.
Quality Standards
The Standards That Make Our Guarantee Possible
We can stand behind every repair because we hold ourselves to standards that most appliance repair companies don't. These are the minimum standards every Fixit FTL service call must meet.
Factory Certification Required
Every Fixit FTL technician holds current factory certifications from the brands they service. We maintain and renew these credentials on an ongoing basis — not just once.
Fully Licensed & Insured
We are fully licensed by the State of Florida and carry comprehensive liability insurance. Every technician in your home is background-checked and insured.
Professional Grade Tools
We equip our technicians with brand-specific diagnostic tools, not generic equipment. Accurate diagnosis requires the right tools — and we invest in them.
Documented Repair Records
Every repair is documented with a detailed service record including parts installed, labor performed, and technician notes. You receive a copy for your records.
After Your Repair
What Happens After We Fix Your Appliance
Our commitment to you doesn't end when we complete the repair. Here's exactly what you can expect after every Fixit FTL service call.
We Follow Up With You
Within a few days of your repair, our team reaches out to confirm your appliance is performing as expected. We want to know everything is perfect.
We Come Back If Needed
If the same issue you called us for returns after our repair, we come back and fix it — no charge for parts or labor. That's our commitment.
Maintenance Tips Provided
After every repair, your technician shares appliance-specific care tips to help you get the maximum life out of your repaired appliance — and prevent future issues.
Support Line Available
Have a question about your repaired appliance? Our team is available by phone during business hours to answer any post-repair questions — at no charge.
How We Compare
The Fixit FTL Difference
Not all appliance repair companies are equal. Here's how the Fixit FTL guarantee stacks up.
FAQ
Frequently Asked Questions About Our Guarantee
Ready to Experience Guaranteed Appliance Repair?
Join thousands of South Florida homeowners who trust Fixit FTL to fix their appliances right — backed by our full repair guarantee. Same-day service available across Broward, Palm Beach, and Miami-Dade.
Serving Broward County · Palm Beach County · Miami-Dade County