Accessibility Statement

Last Updated: March 1, 2025

Fixit FTL is dedicated to ensuring digital and physical accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access and opportunity to all.

1. Our Commitment to Accessibility

Fixit FTL is committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities. We believe that every person deserves equal access to information about our appliance repair services, and we strive to meet or exceed applicable accessibility standards.

We are continuously working to improve the accessibility of our digital presence and services to provide a positive experience for all users.

2. Standards We Follow

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with disabilities, including those with visual, auditory, physical, cognitive, and neurological disabilities.

3. Accessibility Features

Our website includes the following accessibility features:

•Keyboard Navigation: All interactive elements are accessible via keyboard without requiring a mouse

•Screen Reader Compatibility: Content is structured with semantic HTML and ARIA labels to support screen readers

•Color Contrast: Text and interactive elements meet minimum color contrast ratios for readability

•Alt Text: Images include descriptive alternative text for users who cannot view images

•Resizable Text: Text can be resized up to 200% without loss of content or functionality

•Consistent Navigation: Navigation menus are consistent and predictable throughout the site

•Descriptive Links: Link text is descriptive and meaningful out of context

4. In-Person & Phone Accessibility

We understand that digital accessibility is only one part of the picture. Our services are also available via telephone for customers who may have difficulty using our online booking system:

•Phone Booking: Call us at (305) 707-7251 to schedule appointments

•Large-Print Documents: We can provide service agreements and quotes in larger print upon request

•Patient Communication: Our technicians and support staff are trained to communicate clearly and patiently with all customers

•Home Service: We come to you — all repairs are performed at your location

5. Known Limitations

While we strive for full accessibility, some third-party content and tools integrated into our website may not fully meet WCAG 2.1 AA standards. We are actively working with our technology partners to address these gaps and will continue to improve our accessibility as technology allows.

If you encounter any accessibility barriers on our website, please notify us so we can address them promptly.

6. Feedback & Contact

We welcome your feedback on the accessibility of our website and services. If you experience any difficulty accessing content, encounter an accessibility barrier, or have suggestions for improvement, please contact us:

•Phone: (305) 707-7251 — This is the most accessible method for urgent needs

•Email: info@fixitftl.com

•Subject Line: "Accessibility Feedback"

We aim to respond to all accessibility feedback within 2 business days. If you identify a specific barrier, please include the URL, a description of the issue, and the assistive technology you are using.

7. Third-Party Content

Our website may contain links to third-party websites or embed third-party content (such as maps, booking tools, or payment processors). While we make every effort to link only to accessible resources, we cannot guarantee the accessibility of third-party content and are not responsible for accessibility issues that occur on external websites.

8. Updates to This Statement

We review and update this Accessibility Statement regularly as we make improvements to our website and services. This statement was last updated on the date shown at the top of this page. We are committed to ongoing accessibility improvements and welcome continued feedback from our community.

Need Help Booking an Appointment?

Our phone line is always available — call us directly to schedule your appliance repair without using the website.

Call (305) 707-7251