Refund Policy

At Fixit FTL, customer satisfaction is at the center of everything we do. We stand behind the quality of every repair we perform. This Refund Policy outlines the circumstances under which refunds or credits may be issued, and how to request one.

Please read this policy carefully. By using our services, you acknowledge that you have read and agree to the terms outlined here.

A $79 diagnostic/service call fee applies to all service appointments. This fee covers the technician's travel, diagnosis time, and assessment of your appliance.

If you proceed with the repair: The $79 service call fee is fully credited toward the total cost of your repair. You will not be charged the diagnostic fee separately.

If you decline the repair: The $79 diagnostic fee is non-refundable. You are paying for the technician's time and expertise to diagnose your appliance, regardless of whether you choose to proceed.

If we cannot diagnose the problem: In rare cases where our technician is unable to identify the cause of your appliance issue, we will waive the diagnostic fee at our discretion. Please contact us to discuss this situation.

Standard Repairs: All completed repairs are covered by our repair guarantee. If the same issue recurs after our repair, we will return and fix it at no additional charge — we do not issue cash refunds for this situation. Our obligation is to correct the repair, not to refund the service.

If We Cannot Resolve the Issue: In the rare event that we are unable to correct the original issue after returning to re-service the appliance, we will evaluate the situation on a case-by-case basis. Potential outcomes include a partial refund of labor costs, a service credit, or a full refund, depending on the circumstances.

Dissatisfaction with Quality: If you are unsatisfied with the quality of workmanship, please contact us within 7 days of your service. We take all quality concerns seriously and will make every effort to remedy the situation. We do not issue refunds without first having the opportunity to assess and correct the work.

Parts installed during your repair are non-refundable once installed in your appliance. All parts are sourced from reputable suppliers and verified for quality before installation.

If a defective part is identified after installation, we will replace it at no charge as part of our repair guarantee. We do not provide cash refunds for parts — replacement is our remedy for defective components.

Uninstalled parts that were ordered for your repair but not used (e.g., if you cancelled before installation) may be returned depending on the supplier's return policy. We will make every effort to obtain a refund for unused parts and pass any refund received on to you.

Customer-Initiated Cancellation: If you cancel an appointment more than 24 hours in advance, no charge applies. If you cancel within 24 hours of your appointment, a $25 cancellation fee may apply to cover scheduling and dispatching costs.

Same-Day Cancellation or No-Show: If a technician arrives at your property and is unable to access the appliance or is turned away, the $79 service call fee applies in full.

Fixit FTL-Initiated Cancellation: If we cancel or reschedule your appointment for any reason on our end, you will not be charged and any pre-paid fees will be refunded in full.

To request a refund, service credit, or to raise a concern about a completed repair, please contact us:

We ask that all refund requests be submitted within 30 days of the original service date. Requests submitted after 30 days will be reviewed at our discretion.

Approved refunds will be processed using the original payment method within 5–10 business days. Credit card refunds may take additional time to appear on your statement depending on your card issuer.

In some cases, we may issue a service credit instead of a monetary refund. Service credits do not expire and may be applied to any future Fixit FTL service call.

We reserve the right to modify our refund policy on a case-by-case basis in situations that are not clearly covered by this policy. Our goal is always to reach a fair resolution that reflects our commitment to customer satisfaction.

In all disputes, we ask that you contact us directly before pursuing any external resolution. We are confident that we can resolve most concerns through direct communication.

If you have questions about our Refund Policy or need to discuss a service concern, we are here to help: