Privacy Policy

Last Updated: March 1, 2025

At Fixit FTL, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us when you use our services, contact us for repairs, or submit an appointment request. This includes:

•Name and contact information (phone number, email address, mailing address)

•Service address where the appliance repair is to be performed

•Appliance and service details you provide during booking

•Payment information processed securely through our payment processors

•Communication records including emails, texts, and call logs related to your service

We may also collect certain technical information automatically when you visit our website, including IP address, browser type, referring pages, and pages visited.

2. How We Use Your Information

We use the information we collect to:

•Schedule, confirm, and complete your appliance repair appointments

•Send appointment reminders and follow-up communications

•Process payments for services rendered

•Respond to your inquiries and provide customer support

•Improve our services and website experience

•Send occasional service updates or promotional offers (you may opt out at any time)

•Comply with legal obligations and resolve disputes

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Information Sharing

We may share your information with:

•Service technicians employed by or contracted to Fixit FTL to perform your repair

•Payment processors to securely process transactions (e.g., Stripe, Square)

•Scheduling and CRM tools used to manage appointments and customer records

•Legal authorities when required by law, court order, or to protect the rights and safety of our business and customers

All third-party service providers are contractually required to protect your information and use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Service records and repair histories are typically retained for a minimum of 3 years for warranty and guarantee purposes. You may request deletion of your personal data at any time by contacting us, subject to any legal retention obligations.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These include SSL encryption for data transmission, secure access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

•Access: Request a copy of the personal information we hold about you

•Correction: Request correction of inaccurate or incomplete information

•Deletion: Request deletion of your personal data (subject to legal obligations)

•Opt-Out: Opt out of marketing communications at any time

•Portability: Request your data in a portable, machine-readable format

To exercise any of these rights, contact us at info@fixitftl.com or call (305) 707-7251.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

•Phone: (305) 707-7251

•Email: info@fixitftl.com

•Business: Fixit FTL Appliance Repair, South Florida